FAQs
Is there a power cut in my local area?
- Call 105 free from your mobile or landline to get straight through to your local network operator's emergency number.
- Go to your local network operator's website to report or track the power cut.
How do I check if there's a power outage in my area? ›
Please call us at 1-800-611-1911 so we can assist you. If you received a notification from us about an outage in your area, enter your Outage Number above. You can find it on your notification. With a bit more information, we can help you retrieve more accurate outage data for your location.
Why do I have no electricity? ›
The most common reason for there being no power in the house is a tripped switch in the fuse box. However, it could be due to a power failure in the electricity network. Let's look at how to fix a power cut at home depending on whether the power outage has just affected your home or the entire area.
How long does a power cut last? ›
Planned power cuts and how they work
Each planned power outage is likely to last around three hours, and in emergency cases, this could be longer. You'll be contacted before it's planned, with the details of the time when the power will be cut.
How long can a fridge go without power? ›
As the USDA notes in Keeping Food Safe During an Emergency, your refrigerator will keep food safe for up to 4 hours during a power outage. Keep the door closed as much as possible. Discard refrigerated perishable food such as meat, poultry, fish, eggs, and leftovers after 4 hours without power.
How do you say there is power cut in my area? ›
I wanted to inform you that a power outage has occurred in my area, significantly affecting my ability to work remotely today.
How long do most power outages last? ›
Outages typically last 1-2 hours.
How do you check if the power is off? ›
Use a receptacle voltage tester by plugging the device into the outlet. The lights on the device will come on to indicate the presence of a live electrical current. Test an electrical outlet with a non-contact voltage tester by holding the tester about an inch away from the short slot on the outlet.
How do I check the power in my house? ›
A voltage tester, often called a non-contact voltage tester, can detect electrical current without touching the exposed wires.
- Insert batteries into the voltage tester. ...
- Turn the voltage tester on.
- Test the voltage tester on a working outlet by inserting the tip into the "hot" side of the outlet.
Why there is no electricity? ›
There are many causes of power failures in an electricity network. Examples of these causes include faults at power stations, damage to electric transmission lines, substations or other parts of the distribution system, a short circuit, cascading failure, fuse or circuit breaker operation.
Power Outage Tips
- Keep freezers and refrigerators closed.
- Use a generator, but ONLY outdoors and away from windows.
- Do not use a gas stove or oven to heat your home.
- Disconnect appliances and electronics to avoid damage from electrical surges.
Why has my electric gone off but nothing has tripped? ›
First, check all of the outlets in the affected area to see if any have loose or damaged wires. If so, these need to be repaired or replaced as soon as possible. Another possibility is that a circuit breaker may be loose or damaged. In this case, you will need to replace the breaker or put it back in place.
How long is food ok in the freezer without power? ›
Keep fridge and freezer doors closed as much as possible
Your fridge should stay cold for up to 4 hours. The food in your freezer should stay frozen for up to 48 hours in a full freezer (or 24 hours if it's half full), but these are estimates.
What to do after a power cut? ›
Power Cuts - Frequently Asked Questions
- Switch off all electrical appliances that shouldn't be left unattended, in case the power comes back on.
- Leave a light on so you know when the power outage has been resolved.
- Check to see if your neighbours are okay.
- Wrap up warm.
How do I report a power cut in my area? ›
If you experience a power cut that you weren't expecting you can report it by calling 105. This will connect you to your distribution network operator (DNO), who owns and maintains the power lines that connect to homes or businesses.
Where is my main electrical shut off? ›
In most cases, this will be located outside your home near your electric meter, but in older homes, you may find it inside. The main breaker will be the largest breaker in the panel. To reset the breaker be sure to flip to the OFF position, then to the ON position.
What to do if the power grid goes down? ›
How to Survive a Prolonged Power Outage
- Write Important Information on Paper. During an outage, your cell phone is your lifeline, and you'll want to keep it charged in case of an emergency.
- Use Gas to Cook Food That Will Spoil. ...
- If You Have a Generator, Use It Safely. ...
- No Generator? ...
- Check on Neighbors.