What Is A Tickler File? Definitions For The Banking Industry (2024)

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Account Takeover

Similar to identity theft, this type of fraud happens when an unauthorized individual gain access through online banking applications, capturing the account information to create and write bad checks.

Adverse Action

An adverse action notice is a document sent to a loan applicant stating a bank’s rationale for denying a loan. It may also contain a counteroffer, such as a lesser amount or a request for an approved co-borrower.

Aging Exceptions

The term “aging exceptions” refers to a group of critical exceptions that have not been resolved within a reasonable amount of time.

Altered Checks

Altered check fraud occurs when a fraudster changes the amounts and Payee from a stolen check.

Audit and exam prep is a process that financial institutions go through in order to adequately prepare for upcoming audits and exams.

Authorized Signer Form

An authorized signer form is a document that allows an account holder to grant a range of clearance levels to individuals to perform certain functions within a bank account.

A tickler file is a paper or digital reminder system. It organizes a list of current or future tasks that need completed or tracked—either once or on a recurring basis.

One-time and Ongoing Tickler Items

When setting up accounts, financial institutions rely on a tickler system to ensure that a variety of one-time events occur. Among these are confirming receipt of a:

  • recorded deed of trust/mortgage
  • title policy
  • initial UCC filing statement

Ongoing tickler reminders are used for items such as:

  • insurance
  • financials
  • UCC financing renewals
  • property inspections

Tickler File Types, Pitfalls, and Solutions

Financial institutions employ many kinds of tickler systems. Techniques can be as simple as using a checklist or flagging email inbox items for follow-up. Other options include spreadsheets, online calendar events, and Microsoft Access databases. However, all these methods rely on manual follow-up by bank or credit union employees, which introduces the human error element. These tickler files are only as reliable as the staff doing the work.

To further complicate matters, even departments within the same branch, such as deposits and loans, may use separate tickler files that do not communicate with each other. This can lead to inefficiency and subpar client care, with multiple bank representatives contacting the same customer within hours or days of one another.

Modern financial institutions overcome these issues by using a complete digital banking management solution, such as AccuAccount, to merge ticklers into one account-holder-centric system. This type of exception tracking software automatically generates new reminders based on document type, and recurring reminders are easily scheduled as well. In addition, a bank representative can prepare for a customer meeting by running an exception report to determine which documents the client still needs to provide regardless of the department needing them.

Importance of Tickler Files

Tickler files are vital in the banking industry. Ensuring all of an account’s necessary documents are received and/or current is imperative for compliance and banking examinations. As referenced above, however, consolidating tickler systems into a comprehensive exception management system can boost a financial institution’s productivity, internal communication, and customer service by acting as an organization-wide account management tool.

Banking Resources

Searching for more information about tickler files? Be sure to check out our extensive resource library with free spreadsheets, whitepapers, videos and eBooks.

Browse our banking definitions page for more terminology.

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What Is A Tickler File? Definitions For The Banking Industry (2024)

FAQs

What is a tickler in banking? ›

Bank loan tickler tracking is a way to track items that must be documented throughout the life of the loan. It often includes due dates for customers to submit insurance policy renewals, financial statements, tax returns, and UCC continuations.

What is the meaning of tickler file? ›

: a file that serves as a reminder and is arranged to bring matters to timely attention.

Which of the following is a description of a tickler file? ›

Final answer:

A "tickler" file is a chronologic reminder system used for organizing documents or tasks that require future attention, sorted into daily and monthly folders.

What is tickler used for? ›

Documents within the folders of a tickler file can be to-do lists, pending bills, unpaid invoices, travel tickets, hotel reservations, meeting information, birthday reminders, coupons, claim tickets, call-back notes, follow-up reminders, maintenance reminders, or any other papers that require future action.

What is a tickler in accounting? ›

A tickler report provides bank and credit union employees with a list of expiring documents that require action. Bankers can also generate lists of items that have already passed the expiration or due date. Tickler reports are essential for managing risk and serve as helpful reminders to: Lenders.

What is the tickler method? ›

A tickler file is a paper or digital reminder system. It organizes a list of current or future tasks that need completed or tracked—either once or on a recurring basis.

What are the types of tickler files? ›

The Tickler is also referred to as “perpetual file,” “bring-forward file,” “follow-up file,” or “suspense file.” It consists of file folders (letter or legal size)—31 daily files are labeled “1” through “31” and twelve monthly files are labeled with the months of the year.

What method of filing is used in a tickler file? ›

The physical way to create a Tickler File is through a kind of three-dimensional calendar with 43 folders: 31 numbered from 1 to 31 for each day of the month, and 12 more labeled with the name of each month. The daily folders go before the monthly ones, so that the first folder corresponds to today.

How to use a tickler file system? ›

To put the tickler file into action, put tasks or items (on paper) that need to be done by particular days into the corresponding days' folders for the current month. For example, if you process invoices on the 15th of the month, place all invoices that come across your desk into folder No. 15.

What are the benefits of tickler files? ›

A tickler file system can help you remember to complete important tasks, follow up on projects, or take action on ideas that you come up with. It can also help you stay organized by providing a timeline for activities that must be done on a regular basis.

In which order should a tickler file be kept? ›

Working from the Tickler File System

As each day passes, folders get moved, so the current day's folder is always in the front. Months get moved to the very back of the box and day folders get moved behind the upcoming month.

Are tickler files still used? ›

The tickler file is still useful, however, these many seasons later! Although when I first learned about this kind of file, it was pre-all-things-digital, but I still use one because there are some items — even in 2022 — that are NOT digital and for those and other situations, physical items serve as the prompt.

What is the tickler process? ›

A tickler system is designed to remind lawyers of certain dates, such as compliance deadlines or filing deadlines that, if missed, could severely prejudice a lawyer's client. One unique feature of a tickler system is a “bring forward date”.

What are tickler reports? ›

Tickler Reports provide a list of employees who require that some action be taken to keep their employment or pay status current.

What is a tenant tickler? ›

Tenant Tickler – shows which tenants moved out and which tenants moved in.

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