Residential customer contact information | Electric Ireland ROI (2024)

FAQs

Residential customer contact information | Electric Ireland ROI? ›

If you move out of your property or decide to change supplier, Electric Ireland will refund any credit due to you once the final bill has been issued and where you do not have debt on another account with us.

If you move out of your property or decide to change supplier, Electric Ireland will refund any credit due to you once the final bill has been issued and where you do not have debt on another account with us.

If you pay by Direct Debit, we will refund your bank account though EFT - Electronic Fund Transfer. For non Direct Debit customers, we will send your refund by cheque. To claim your refund, please do so through Your Account Online or phone us on 1800 372 372.

Tom Curran, Head of Business Customer Service for Electric Ireland, gives an insight into how the customer care team provides support for your business.

There are a few reasons why your energy bill may be higher than expected. Working from home, cold weather in winter, and home improvements (such as an extension or underfloor heating) can increase energy usage, which can in turn lead to higher bills.

Last October, it emerged that the country's largest energy supplier, Electric Ireland, breached conditions of its licences by overcharging 48,000 customers a total of around €1.1m. It also issued delayed bills to another 25,000 customers.

What rate will I be paid? Electric Ireland is pleased to offer a rate of 21c per kWh. We estimate that this payment will range between €50-€300 per year, depending on the size and type of your microgeneration system (a typical installation of 10 panels would be about €150 per year).

The credit applies to every domestic electricity account that is not a low usage account. This means that if you have multiple homes in Ireland with a domestic electricity account you get the credit for each account, once they are not a low usage account.

How Much Does Electricity Cost in Ireland? Based on “standard” charging rates from the most prominent provider – Electric Ireland – the average usage of 4200 kWh of electricity a year will result in an annual electricity bill of €1756. (April 2024).

When you silence the warning beep by pressing a button on the keypad, and after you have used up any remaining credit on your meter, you'll automatically receive €20 emergency credit on your meter.

Is Electric Ireland a good company? ›

How Does Electric Ireland Do Overall on Trustpilot? Electric Ireland has an overal score of 1.4 out of 5 on Trustpilot. Out of 459 reviews from different customers throughout Ireland and Northern Ireland, around 89% have rated it with 1 star, whereas only 6% have given if 5 stars.

All enquiries received via telephone or customerservice@electricireland.com will be acknowledged immediately.

With a holding of 96.9 per cent, ESB is majority-owned by the Irish Government and the remaining 3.1percent held by the trustees of an Employee Share Ownership Plan.

The relatively high price of our electricity in Ireland is attributed to our dependence on imported fossil fuels, particularly gas, and the costs of generation and supply, although transmission and distribution costs have increased year on year with greater investment.

No, smart meters are not compulsory. If you'd prefer not to have a smart meter you can refuse, although you'd miss out on all the benefits they offer. To opt out of getting a smart meter, you need to contact the ESB Network and provide your MPRN .

During the day, you'll be charged a higher rate between 8am and 11pm. You'll be charged a lower rate at night between 11pm and 8am.

You do not need to apply for it. The exact date you get your credit depends on the date that your supplier normally sends you your bill. It was announced in Budget 2024 that domestic electricity customers will get €450 off their electricity bills. The energy credit is paid in 3 instalments of €150.

What does the Free Electricity Allowance cover? The Department of Social Protection has set the rate for the Free Electricity Allowance at €35.00 per month. This allowance will appear as a credit of €1.15* per day on your Electric Ireland electricity bill.

► Detailed billing information to help you understand your energy bill ► A variety of ways and places to pay your bill ► Fair and transparent collection policies and procedures if you have difficulty paying. If, for any reason, we offer you a refund, we will undertake to issue it within 10 working days.